The Center for Professional Development and Training is the department of Skyline University College that services the needs of the students for their personal development and training in the fields of aviation, airfreight, information technology, marketing, management, real estate, travel, tourism, and others.

• To prepare the students to contribute to the betterment of business and society.
• To impart professional expertise to the students irrespective of race, color, gender, religion, physical disabilities, age or national origin.
• To orient the students with explicit professional qualification for job opportunities regionally and globally at different levels.
• To provide students with skills to be more confident in expressing their views in verbal and written form.
• To respond to the teaching challenges posed by students of diverse nationalities.
• To provide a development and training environment conducive to the students needs for professional and expert information.
• To work towards improving the skills of individuals and various levels of job profiles.

Students will learn: Gain a broad understanding of the travel and tourism industry. Learn about international institutions like IATA / UFTAA / ICAO / WTO / IH&RA / ASTA / PATA etc. Learn to read international air, rail, road travel guides. Learn to relate world time zones and calculate transportation times associated with international travel. Calculate air fares and complete passenger ticket.

Students will learn to: Handle all major aspects of travel agency business. Provide accurate advice to clients on major tourist destinations. Produce customized and international inclusive tours. Sell international business, incentive and conference travel arrangements. Construct complex fares and routings by applying advanced IATA fare constructing principles; issue and reissue tickets and other documents for all types of international journeys. Familiarize the students with the common national requirements, IATA’s Regulations and the role of the National Travel Agents’ associations. Learn effective selling skills. Understand the Settlement System to give operations a distinct operational advantage.

Students will learn: the essential principles and strategies of supervising and managing people. Develop customized tours and gain competitive advantage. how to plan, organize and administer meetings, incentives, conferences and exhibitions. Be capable of establishing procedures and control costs. Understand the latest marketing trends and opportunities, and apply them in planning. Familiarize the student with the challenges and opportunities of information technology and internet strategies.

Students will learn to: Understand Key Travel Industry Marketing Terms and Concepts. Understand the role of the Marketing Strategy and Marketing Plan. Assess Marketing Situations. Marketing Target Segments, Goals and Objectives. Understand Competitive Strategy, the Marketing Mix and the Travel Agent Product. Implementing, Controlling and Reviewing the Market Process. Understand legal background of international tourism activities and important treaties related to travel. Understand some aspects of International Contract Law. Use of Technology to enhance advance job functions. Strengthen their Managerial Skills. Improve Finance and Business Planning

The Introduction to Aviation and Basic Airfares & Ticketing Course is a 4 weeks program that seeks to provide its participants with entry level knowledge of the airline industry and also acquaint students with basic airfares and ticketing rules. Students are initially introduced to various facets of airline industry like organizations in travel and tourism, treaties regulating international air transportation, industry guides, world geography etc. Thereafter the student will be taught the practicalities and international requirements of airline fare construction rules and issuance of tickets.

The Airline Marketing Course is a 15 hrs program that seeks to provide the students with a thorough understanding of Airline marketing as a business function that identifies customer needs and wants. It will help them develop the basic skills and knowledge required to implement and achieve effective marketing strategies. Different case studies to help students relate concepts with practice will be used.

The Customer Service Course is a 15 hrs program that seeks to provide the students a thorough understanding of the importance of their roles as service techniques through the improvement of their communication skills. Increasingly, attention to the customer is becoming the criterion by which a company is judged, therefore high standards of customer service provides a competitive edge. It is crucial for front desk people to fully understand the importance of their role in retaining customers and gaining new ones.

The Dangerous Goods Regulations Refresher Course seeks to provide its participants with a review and an update of the applicable rules and procedures, and maintain the skill to accept or refuse a customer’s consignment of Dangerous Goods in an efficient and professional manner according to the prevailing national and international industry standard. The program meets the requirements of IATA / FIATA.

The Dangerous Goods Regulations Initial Course seeks to provide its participants with the knowledge of the applicable rules and procedures, and the skill to accept or refuse a customer’s consignment of Dangerous Goods in an efficient and professional manner at a basic level according to the prevailing national and international industry standard. The program meets the requirements of IATA / FIATA.

The joint IATA / FIATA International Cargo Introductory Course will enable the student to give appropriate guidance to clients concerning freight shipments, make appropriate arrangements and reservations for air cargo shipments, correctly apply published rates and charges for air cargo shipments, complete the air waybills accurately, and prepare shipments ready for carriage all in accordance with the applicable IATA resolutions, rules and procedures.